Warranty & Limitation of Liability Policy

Most two-way radios and communication products sold by SyncLink are covered by a limited manufacturer's warranty, typically provided by the original manufacturer (such as Hytera).

Unless otherwise stated in writing, radios are generally covered by a limited warranty of up to twenty-four (24) months from the date of purchase.

Unless otherwise stated in writing, accessories such as batteries, chargers, antennas, headsets, and cables may carry shorter warranty periods, as specified by the manufacturer.

Warranty coverage, duration, and terms are determined solely by the manufacturer.

SyncLink does not extend or modify the manufacturer's warranty.

The manufacturer's limited warranty typically covers defects in materials and workmanship under normal use.

At the manufacturer's discretion, warranty remedies may include repair of the defective product, replacement with an equivalent product, or other remedies expressly permitted under the manufacturer's warranty terms.

Normal wear and tear.

Improper installation, misuse, abuse, neglect, or unauthorized modification.

Exposure to liquids, moisture, extreme temperatures, or environmental conditions beyond product specifications.

Damage caused by power surges, improper charging, or use of non-approved accessories.

Firmware changes, software alterations, or programming performed by unauthorized parties.

Serial number removal, alteration, or tampering.

Software, firmware, programming services, frequency configuration, encryption setup, and licensing are provided "as is", unless otherwise expressly stated in writing.

SyncLink does not warrant uninterrupted or error-free operation of software or programmed features.

Contact SyncLink Communications Limited to obtain claim instructions.

Provide proof of purchase and a detailed description of the issue.

Follow the manufacturer's warranty claim procedures.

All shipping, handling, and insurance costs related to warranty claims may be the responsibility of the customer, unless otherwise specified by the manufacturer.

To the fullest extent permitted by law, SyncLink disclaims all other warranties, whether express or implied.

This disclaimer includes, without limitation, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

No oral or written advice provided by SyncLink shall create any additional warranty.

To the maximum extent permitted under applicable Canadian law, SyncLink shall not be liable for any indirect, incidental, consequential, special, or punitive damages.

This exclusion includes, but is not limited to, loss of profits, loss of business, contracts, or data, and downtime or operational interruptions.

SyncLink's total cumulative liability arising from or related to any product or service shall not exceed the amount paid by the customer for the specific product giving rise to the claim.

SyncLink is not responsible for warranties, representations, or liabilities associated with third-party products, software, or services, including network providers, system integrators, or external installers.

Products are sold for use in accordance with Canadian laws and regulations, including those administered by Innovation, Science and Economic Development Canada (ISED).

Customers are solely responsible for ensuring proper licensing, frequency authorization, and lawful operation of radio equipment.

Nothing in this policy is intended to limit or exclude rights granted under applicable Canadian federal or provincial consumer protection legislation.

Where mandatory consumer rights apply, such rights shall prevail.

This Warranty & Limitation of Liability Policy forms part of, and must be read together with, our Terms & Conditions and Returns & Refunds Policy.